OLD WOOD LLC WARRANTY
All our wood is carefully selected, sawn, dried, machined
and processed (some seconds and lower grades as well as discounted product
excepted) and all orders are filled with adequate wood to complete the order
as stated and paid for.
Orders should be carefully inspected upon receipt for quantity, quality,
damage, defect, suitability, dryness and all other normal considerations.
Any claim for damage must be made with the freight company on site at point
of delivery. Orders should not be received or installed during inclement or
rainy weather. Amounts should be verified upon receipt, as Old Wood LLC is
not responsible for subsequent shortages, which are often due to wood
‘walking off the job’ and are wholly beyond our control.
We carefully tally each order and keep documentation to this effect to avoid
this type of problem.
We work with and sell wood and it is subject to the full range of character
and traits of the material and we are in no wise responsible for it’s
behavior as such.
If you are unhappy with any board for any reason return it freight pre-paid
to Old Wood LLC, 425 Bibb Industrial Avenue, Las Vegas NM 87701 and we will
replace it, no questions asked. For entire order returns restocking fees
will apply as well as charges for damage, open bundles, re-drying in some
cases as well as other charges applicable to the return. We strive to avoid
these problems at all times.
Every effort will be made to solve problems in advance and defective product
should NEVER be installed. It is up to the installer and owner who are the
final arbiters of a board’s suitability for the job intended. We are not
responsible for installation and removal costs or the cost of any
discomfort, distress, accommodation, chemicals, stains etc. or other
inconvenience due to defect in our boards.
Actions and statements of agents of sale, freight, distribution,
installation and finish are not binding upon Old Wood LLC or its heirs and
assigns. No other warranty is expressed or implied here or in any other
document in printed or electronic media.
We strive for honest, open business relationships and to that end; we are
always available for consultation. Please, call if you have any questions.
Avoid mistakes in advance by doing your homework. Remember this is wood, not
injection molded plastic.
No two boards are alike but therein lies the beauty of it.
We work hard at making wood flooring all-day every-day and we sincerely want
you to have a great result with our wood!